Member Services Representative - Tillicum Mall Branch

Member Services Representative - Tillicum Mall Branch job at Coast Capital, Part Time Regular, $24.05 - $25.44/hour, requires Enhanced Criminal Record Check, Credit Check, Identity Verification, Employment Verification, and References.

Requirements

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values
• Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
• Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
• Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
• Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues
• Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur
• Strong verbal English communication skills and comfortable having sensitive conversations with members
• Active listening to customers and ensuring challenges are identified to work towards a positive outcome
• Empathy towards whatever situation a member might be in and showing understanding and respect
• Initiative to identify opportunities and suggest solutions
• Problem solving skills to identify member problems and work towards solving them
• Curiosity and lifelong learning to grow understanding of the financial world
• Advisory skills to identify opportunities and suggest Coast Capital products to members
• Adaptability to handle any situation that comes your way
• Motivation to grow career in customer service and/or banking
• Integrity to follow documented process and do the right thing, every time

Benefits

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References