Customer Care Agent – Quality Excellence (m/w/d)

Coca-Cola HBC Austria is looking for a Customer Care Agent - Quality Excellence to join our team in Vienna, providing exceptional customer service, developing and implementing training programs, and ensuring the quality of our customer service.

Requirements

• Provide excellent customer service to our customers through various channels (phone, email, chat)
• Develop and implement training programs to improve employee knowledge and skills
• Analyze customer feedback and provide insights to improve our services
• Coach and train employees to ensure they have the necessary skills to provide excellent customer service
• Standardize and optimize processes to ensure efficiency and quality

Benefits

• Competitive salary and bonus incentives
• Company shares and development opportunities
• Discounts on our products
• Meal ticket and medical insurance
• Work from home options