Technical Support Engineer - IP, Telephony
Code First GirlsLondon, England, United Kingdom • England, United Kingdom
Posted March 20, 2026
55000 - 62000 GBP
Full Time
About the Company
Code First Girls empowers women to enter the tech industry through free, high‑quality coding education and a proven curriculum that covers entry‑level, mid‑level, and internal upskilling. With a track record of training over 250,000 women, the organization partners with global companies to create diverse, talent pipelines that drive employability and social mobility. By offering consulting, recruitment, and developer services, Code First Girls helps firms attract, develop, and retain tech talent while fostering inclusive workplace cultures. Its unique combination of large‑scale impact, industry collaboration, and a focus on gender diversity makes it a leading catalyst for economic transformation in local communities.
Job Description
Technical Support Engineer - IP, Telephony role at Technology team, Hybrid job type, £55K - £62K compensation, 16 week free training course followed by potential role with client, role location: Watford, UK (3 times a week).
Requirements
- Working knowledge of AWS Lambda, CloudWatch, IAM, S3 and event-driven architecture.
- Understanding of Amazon Lex for speech recognition, NLU, and automated IVR flows.
- Strong troubleshooting skills across cloud platforms, integrations, APIs, and user environments.
- Experience supporting operational teams in a live contact centre environment.
- Strong communication skills, with an ability to explain technical topics to non-technical users.
- Familiarity with ITIL processes (Incident, Problem, Change).
- Good working knowledge of IP Telephony, including SIP, codecs, signalling, SIP trunking, carrier interactions, and call path diagnostics.
- Scripting skills (Python, JavaScript, PowerShell) beneficial.
- AWS or ServiceNow certifications preferred (e.g., AWS CCP/SAA, ServiceNow CSM Implementation Specialist).
- Experience with contact centre analytics and reporting.
Benefits
- competitive benefits vary per client
