Rapid Response Software Engineer

CodeRabbit is seeking a Senior Software Engineer to join their Rapid Response engineering organization. The ideal candidate will be able to troubleshoot complex technical issues, educate customers on product usage, and work with the development team to improve the product.

Requirements

• At least 2 years of experience in technical support, software engineering, or another customer-facing, technical role
• Excellent communication skills: business fluency in spoken and written English
• Customer Obsession: a passion to deliver a high-quality customer experience
• Experience with modern ticketing and customer support systems
• Excellent problem-solving skills with the ability to debug complex technical issues

Benefits

• Competitive salary
• Equity
• Benefits
• Professional development opportunities