Team Lead, Customer Success (Enterprise)
CodeSignalUnited States
Posted March 11, 2026
Full Time
About the Company
CodeSignal is a leading AI-native skills platform that enables organizations to hire, train, and grow talent at scale, while empowering individuals to advance their careers. With millions of skills assessments completed, CodeSignal is trusted by leading organizations and used by individuals worldwide, providing a platform for individuals to unlock their potential and for organizations to discover and develop the skills that will shape the future.
Job Description
Lead a team of Customer Success Managers to drive customer retention, expansion, and adoption. Develop customer success strategies, manage team performance, and build deeper relationships with strategic customers.
Requirements
- Hire, lead, coach, and develop a high-performing team of Customer Success Managers
- Establish clear performance metrics and career development paths
- Conduct regular 1:1s, team meetings, and performance reviews
- Develop and implement customer success strategies
- Achieve team targets for adoption, GRR, NRR, relationship and activity indicators
- Develop early warning systems to identify at-risk accounts
- Implement rescue strategies for vulnerable accounts
- Define and monitor customer health metrics across segments
- Establish feedback loops to gather and act on customer insights
- Manage team budget and resource planning
