Breezeline is seeking a Customer and Network Facing Technician to perform field installation and service work, troubleshoot, repair and maintenance of cable television, internet, and telephony systems.
Requirements
- Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
- Perform preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
- Read and accurately interpret system/network design maps.
- Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
- Identify and repair upstream and downstream ingress.
- Complete end-of-line network testing to meet technical specifications.
- Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).
- Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.
- Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
- Restore system service outages.
- Perform CLI rideouts and monitor and repair signal leakages.
- Maintain tools and equipment inventory.
- Accurately complete work orders in a timely manner.
- Maintain, secure, and stock assigned vehicle and equipment.
- Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).
- Work alongside Headend personnel to properly OTDR any damaged fiber.
- Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.
- Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.
- Maintain company truck and other equipment per service requirements and safety guidelines.
- Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
- Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.
- Consult with supervisor and other technicians for advice and assistance as needed.
- Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.
- Educate customers regarding their existing and new services and promote other company services.
- Comply with all safety procedures and policies.
Benefits
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Betterhelp Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
