Technician, Customer and Network Facing

The Customer and Network Facing Technician is a universal technician responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks.

Requirements

• Demonstrated proficiency in Core Technician skillsets
• Valid state driver’s license and a good driving record within Company required standards
• Certifications and licenses, as required by state and municipal laws
• Successful background check requirements
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Communicates professionally and effectively with customers, vendors, and employees
• Ability to apply concepts of basic mathematics, algebra, and geometry
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to adhere to Local, Federal regulations and Company policies

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues