IT Support Engineer
CohereNew York, New York, United States
Posted April 8, 2026
Full Time
About the Company
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Job Description
Join Cohere on our mission to scale intelligence to serve humanity. We're seeking an IT Support Engineer to provide first-response support for global IT requests and troubleshoot hardware and software issues. The ideal candidate is a tinkerer who thrives on solving technical challenges and is passionate about supporting teammates and improving operational efficiency.
Requirements
- Extensive experience supporting and administering Mac, Google Workspace, and Slack
- Experience supporting and administering MDM (ie. Kandji/Iru or JAMF)
- Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred)
- Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS)
- Experience with scripting languages (Python) and Google Apps Manager (GAM)
- Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches)
- Experience supporting Google Meet and room schedulers
- Familiar with SOC2 and ISO27001 compliance standards
Benefits
- Weekly lunch stipend, in-office lunches & snacks
- Full health and dental benefits, including a separate budget to take care of your mental health
- 100% Parental Leave top-up for up to 6 months
- Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
- Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
- 6 weeks of vacation (30 working days!)
