IT Helpdesk Specialist

IT Helpdesk Specialist role is responsible for providing technical assistance to customers via phone, email, and IT tickets. The role requires a strong understanding of business requirements, impact, urgency, and criticality of issues presented. The successful candidate will have experience in troubleshooting, hardware imaging, and password resets, with a proven track record in a help desk or customer support role.

Requirements

• Bachelor's degree in computer science engineering or equivalent
• Minimum 4-6 years of experience in Helpdesk activities like troubleshooting, hardware imaging, password resets etc
• Proven experience as a help desk/ service desk role or other customer support role
• Very good working knowledge of Microsoft Windows 7, Windows 10 and Windows 11
• Expertise in troubleshooting Microsoft Office 2016, M365 along with internal applications
• Able to troubleshoot issues pertaining to Laptops, Desktops, Printer, Scanner, LAN, WAN issues
• Able to handle network, VPN, Permissions, Internet applications etc
• Support any of the common and custom desktop tools and applications
• Raise complaints and tickets with OEM vendors and part replacements
• Prior working knowledge on DELL / Lenovo specific hardware is preferred
• Basic understanding of tech terms like server, storage, network, LAN, WAN, VPN, RDP
• Good command over written & verbal communication
• Learning aptitude, organized and attention to detail
• Ability to work in a team and under pressure situations
• Ability to work responsibly with little or no direct supervision
• Customer service-oriented and cool-tempered

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship