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Job description
Provide technical support to Cohesity customers, partners, and field support staff with varying levels of support maintenance entitlements. Work with customers, partners, and field reps by answering technical questions, and providing solutions for Cohesity products, including cloud infrastructures.
Respond to customer inquiries, diagnose, troubleshoot, and debug Cohesity software and hardware, including cloud platforms. Resolve cases per productivity, performance and SLA standards and support goals.
We're looking for a motivated, self-starter and self-learner with a customer-first attitude. Ability to work with multiple stakeholders: Sales, Engineering, Development. Demonstrate strong sense of willingness to learn, share, and work together as team.
Company
Tech, Software & IT Services
Cohesity is a leader in data protection and management, offering a comprehensive platform that secures, recovers, and provides insights into enterprise data. With the Cohesity Data Cloud, the company enables organizations to recover from cyber events quickly, manage data at scale, and leverage AI for valuable analytics. Key offerings include ransomware recovery, threat protection, and responsible AI, positioning Cohesity as a cornerstone of digital transformation and business resilience.
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