Transaction and Accounts Lead

Join the Pioneer Crypto Brand in the Philippines as a Transaction and Accounts Lead. Lead and mentor a team of Transaction and Accounts Associates, oversee day-to-day operations, and ensure full compliance with BSP regulations.

Requirements

• Bachelor’s degree in Management, Finance, Business, or equivalent.
• Minimum of 3-5 years of experience in customer service, account management, or financial operations, with at least 1-2 years in a team lead or supervisory capacity.
• Proven experience managing multi-channel workflows (email, social media, transactions) in a fast-paced environment.
• Excellent English communication skills, both verbal and written.
• Strong leadership, analytical, and decision-making abilities.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Skilled in performance monitoring, reporting, and process improvement.
• Knowledge of compliance and consumer protection regulations, preferably within the financial services or fintech industry.
• Flexible and adaptable to shifting schedules, including graveyard and weekend shifts.
• Passionate about delivering excellent customer experiences and contributing to continuous operational improvement.

Benefits

• Meaningful Collaborations
• Scalable Growth
• A Space For Bright Ideas