Join the Pioneer Crypto Brand in the Philippines as a Transaction and Accounts Lead. Lead and mentor a team of Transaction and Accounts Associates, oversee day-to-day operations, and ensure full compliance with BSP regulations.
Requirements
- Bachelor’s degree in Management, Finance, Business, or equivalent.
- Minimum of 3-5 years of experience in customer service, account management, or financial operations, with at least 1-2 years in a team lead or supervisory capacity.
- Proven experience managing multi-channel workflows (email, social media, transactions) in a fast-paced environment.
- Excellent English communication skills, both verbal and written.
- Strong leadership, analytical, and decision-making abilities.
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
- Skilled in performance monitoring, reporting, and process improvement.
- Knowledge of compliance and consumer protection regulations, preferably within the financial services or fintech industry.
- Flexible and adaptable to shifting schedules, including graveyard and weekend shifts.
- Passionate about delivering excellent customer experiences and contributing to continuous operational improvement.
Benefits
- Meaningful Collaborations
- Scalable Growth
- A Space For Bright Ideas