Director Fraud Risk Management

The Director of Fraud Risk Management is responsible for building and overseeing Coinstar’s fraud, scam, and risk governance framework and program, leading end-to-end development, validation, and execution of controls across fraud prevention, transaction monitoring, identity and access management, funds oversight, investigations, and analytics.

Requirements

• Develop and evolve a robust fraud and risk governance framework aligned with regulatory expectations, industry best practices and business objectives.
• Lead strategic planning and continuous improvement of fraud mitigation controls and response protocols.
• Assess and mitigate risk, and manage funds-out controls, chargebacks, and account restrictions to reduce fraud impact.
• Design and implement transaction monitoring systems, create executive dashboards, operational metrics, and regulatory reports on fraud, scam and risk activity, and loss prevention.
• Oversee case investigations involving complex fraud, scams and collusion events, and subpoena response.
• Manage third-party risk vendors, negotiate contracts, and lead cross-functional initiatives.
• Develop policies and response protocols for high-profile or escalated fraud incidents.

Benefits

• Health & Wellness Coverage
• Retirement Savings
• Paid Time-Off
• Other Perks and Benefits
• Work Environment