Dispatcher

Dispatchers are the main point-of-contact for company drivers, relaying company information and acting as supervisors for the drivers. They also help with planning driver routes and coordinating with agents and customers.

Requirements

• Communicate with Planners to plan driver routes
• Help drivers choose efficient courses to fulfill their routes
• Coordinate with drivers to find available agents when necessary
• Communicate with agents to set up incoming shipments and labor as needed
• Update ETA's in company software and make relevant notes in shipment notes
• Monitor drivers and ensure they are following DOT regulations
• Approve repair expenses and travel expenses for drivers
• Hire and fire drivers as required by supervisors
• Supervise driver actions and take responsibility for the driver's actions
• Communicate with customer and with customer service on driver's schedule
• Log driver locations and activities into Eagle system twice daily
• Monitor and receive calls and emails via company supplied phone and tablet after hours