Customer Support Specialist
Colibrix OneTbilisi, Georgia
Posted February 12, 2026
12000 - 18000 EUR
Full Time
About the Company
COLIBRIX ONE is a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard.
Job Description
Join COLIBRIX ONE - Innovating the Future of Payments. We're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK.
Requirements
- At least 1–2 years of relevant experience in the fintech industry
- Excellent written and verbal communication skills in English and Russian
- Knowledge of the principles of operation, payment terminals and payment gateways
- Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field
- Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
- Experience with any ticketing/CRM system
- Quick learning ability and adaptability to new information
- A proactive and problem-solving mindset with excellent organizational skills
- Excellent communication skills and ability to explain complex technical concepts in simple terms
- Ability to work in shifts, including both day and night, to ensure 24/7 customer support
Benefits
- Opportunity to shape the future of fintech solutions within a growing company
- A collaborative and supportive team environment
- Continuous learning and development opportunities to enhance your skills and career growth
- Competitive salary
- Paid vacation
- Fully remote work