Customer Service Level II

Established in 1991, Collabera has been a leader in IT staffing for over 22 years. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services.

Requirements

• Call Topics: 100% inbound calls
• First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.
• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Requires advanced knowledge of the organization, products and/or services
• Must have good communication and problem-solving skills
• May research issues or transfer to a research function
• May involve cross selling or up selling of other financial products
• Handles customer calls with somewhat more complexity
• Generally has more than 2 year of experience

Benefits

• Paid Vacations
• Holidays
• Personal Days
• Medical, Dental and Vision insurance
• 401K retirement savings plan
• Life Insurance
• Disability Insurance