Student Service Advisor

The Student Service Advisor (SSA) guides and assists CAGS students toward successful degree completion and attainment of educational goals. This position is a key component in the retention and persistence of students.

Requirements

• High technology proficiency; fluency in Microsoft Excel and Outlook
• Confidence with a high level of inbound/outbound calls; proven ability to articulate clearly and persuasively, yet professionally, with students
• Self-confidence, patience, empathy, and availability when building rapport with students; ability to understand and adapt quickly to multi-generational needs and characteristics
• Ability to be a creative, out-of-the box thinker who takes initiative to find solutions while clarifying and enforcing CCU's expectations and policies
• Flexibility, a teachable spirit, and openness to change; ability to proactively locate appropriate resources to assist with unfamiliar situations; confidence in asking questions, and ability to recognize and learn from mistakes
• Consistently cohesive working relationships, ability to view conflict positively and operate with honesty and respect in all communication

Benefits

• Tuition waiver program
• Excellent healthcare
• Generous paid time off
• Matching 403(b) retirement plan
• Additional organizational paid benefits and voluntary benefit offerings