Danish Speaking Customer Experience Specialist - Malta

We're looking for friendly, people-focused individuals to join our team as a Customer Experience Specialist. As a bridge between frontline support and technical teams, you will resolve complex customer issues with precision, delivering top-notch service and ensuring customer satisfaction every time.

Requirements

• Speak and write fluently in Danish and English
• Have a minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.)
• Be a collaborative contributor who flourishes within teams and elevates those around them
• Have a 'detective' mindset with a high attention to detail.
• Enjoy multitasking and have strong problem-solving skills
• Be comfortable working shifts (with a possibility of night shifts)
• Have an interest in using AI tools to boost efficiency

Benefits

• Competitive salary + bonus scheme
• Hybrid working model with flexibility between home and office
• One-time bonus to help you set up your home workspace
• Work remotely for up to 40 days per year from anywhere in the world
• Private health insurance and a flexible wellbeing allowance
• Complimentary breakfast and lunch on select days
• Fun quarterly team events and social gatherings