Team Leader Swedish / Scandinavian Customer Experience

Join us as a Swedish / Scandinavian Customer Experience Team Leader – go beyond support! We're looking for a proactive, results-driven leader passionate about Customer Experience innovation. Thrive on analysing data, optimizing processes, and empowering teams to deliver exceptional service. Lead, inspire, and transform our customer experience, going beyond the customer service team to shape the entire customer journey.

Requirements

• Speak and write fluently in Swedish or Scandinavian and English
• Have proven experience in Customer Service, with strong leadership, communication, and interpersonal skills
• Be knowledgeable about iGaming, sports betting, casino, and payment processes
• Thrive in fast-paced environments and enjoy motivating teams with a positive, proactive attitude
• Be comfortable sharing ideas, providing solutions, and working flexible shifts
• Have a sharp eye for detail, a strong work ethic, and a passion for delivering outstanding customer service

Benefits

• Competitive salary + bonus scheme
• Hybrid working model with flexibility between home and office
• One-time bonus to help you set up your home workspace (we are truly hybrid)
• Work remotely for up to 40 days per year from anywhere in the world
• Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
• Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
• Fun quarterly team events and social gatherings