Managed Services Engineer

Managed Services Engineer role supporting and delivering superior service to ISP/MSP business customers. Key responsibilities include providing end-to-end support, troubleshooting, and configuring SDWAN networks, business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

Requirements

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses