Network Engineer

The Managed Services Network Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers, managing and troubleshooting SDWAN networks, business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

Requirements

• Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

Benefits

• Flexible time off
• Fun events at cool locations
• Employee referral bonuses