Building a career at Commerce Bank involves helping people find financial safety and success, and making sure people and their money are taken care of. As a Customer Support Specialist, you'll assist different lines of business with various job functions and provide high-level customer service through various communication channels.
Requirements
- Assist with low to medium complexity resolution issues with heightened customer focus
- Answer inbound phone calls from customers and third parties
- Process account maintenances through various applications
- Provide technical support for enhanced security password resets
- Resolve customer questions or concerns promptly
- Document inquiries in Salesforce case management system (Insight 360)
- Provide new customers with technical assistance with Commerce Connections and connecting applications
- Review, verify, and escalate missing data and data files with the appropriate department
- Resolve customer issues with Clover point of sale hardware and platform
- Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform
Benefits
- Employer sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits