Customer Support Specialist - Merchant

Building a career at Commerce Bank involves helping people find financial safety and success, and making sure people and their money are taken care of. As a Customer Support Specialist, you'll assist different lines of business with various job functions and provide high-level customer service through various communication channels.

Requirements

• Assist with low to medium complexity resolution issues with heightened customer focus
• Answer inbound phone calls from customers and third parties
• Process account maintenances through various applications
• Provide technical support for enhanced security password resets
• Resolve customer questions or concerns promptly
• Document inquiries in Salesforce case management system (Insight 360)
• Provide new customers with technical assistance with Commerce Connections and connecting applications
• Review, verify, and escalate missing data and data files with the appropriate department
• Resolve customer issues with Clover point of sale hardware and platform
• Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits