Remittance Processor Specialist – Wholesale Lockbox

Support Lockbox Remittance Processing services by providing expedited collection and processing of different types of payments and correspondence for customers and electronic documentation.

Requirements

• Perform customer service research required to resolve issues timely manner
• Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management
• Create and update processing procedure documents to ensure they are kept up to date and accurate
• Review transactions and related documents and verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures
• Balance and reconcile deposits to department reports
• Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit
• Perform inventory control and supply ordering
• Lead workflow and ensure that department procedures and quality goals are met
• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits