Customer Success Manager - Enterprise
Common RoomUnited States
Posted February 3, 2026
Full Time
About the Company
Common Room is a platform designed to assist GTM teams by identifying and enriching target audiences through advanced signal capture and AI-powered activation agents. The company's core services include sophisticated person and account identification, enabling teams to determine the optimal timing and methods for engagement and conversion. What sets Common Room apart is its comprehensive approach to data-driven marketing strategies, providing valuable insights that enhance targeting precision and effectiveness.
Job Description
Common Room is a customer intelligence platform that helps companies track the entire customer journey and match signals to real people and accounts. We're looking for a Customer Success Manager to partner with customers and influence positive business outcomes.
Requirements
- 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment
- Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps)
- Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement
- Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences
- Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups
Benefits
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle