Resident Services Coordinator

Community Roots Housing is seeking a Resident Services Coordinator to provide resident-centered services, connect residents with resources, and promote community engagement and cohesion. The ideal candidate is passionate about creating an inclusive community and working to overcome barriers.

Requirements

• Direct experience providing services to low-income households, families with children, Seniors, and/or adults with disabilities, preferably including the provision of information and referral services preferably in a housing setting
• Demonstrated ability to work with diverse populations, including multi-cultural, age, and disabilities
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP
• Knowledge of mental health issues and familiarity with mental health system
• Excellent oral and written communication skills
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, Outlook
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers
• Experience in de-escalation and/or conflict resolution
• Travel between buildings is required; must be on site for up to 32 hours per week
• Occasional weekend and evening shifts
• Outstanding customer service skills
• Experience managing confidential information, tracking and reporting service delivery data
• Ability to organize time efficiently, prioritize and perform tasks independently

Benefits

• Medical HMO, dental and vision insurance
• PTO accrual of 22 days during first year of employment
• 13 paid holidays
• 2 personal holidays
• Sick time for all full-time employees