We are seeking a Senior Technical Success Manager with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing technical health, mitigating risk, driving customer expansion, and enhancing customer experience through structured success plans.
Requirements
- Minimum of 8+ Years of experience in a customer facing position driving Technical Outcomes, preferably in the Cyber Resiliency, SaaS, or Cloud ecosystems.
- Experience with cloud platforms (AWS/Azure/GCP) is preferred.
- Experience with SaaS Applications (M365, SFDC, etc).
- Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.
- Superior communication skills and proficiency with basic features of Microsoft Office, Gainsight, Enterprise-level CRM Tools.
- Fluency in one of these languages is a must (German, Italian, Dutch, Polish, Spanish, Portuguese).
- Preferred Certifications: Azure AZ900, AWS, GCP, relevant cloud vendor certification, Virtualization certification (Broadcom, Microsoft, OpenShift, etc.), Security Cert (Security+, CompTIA, etc.), Previous Commvault Certifications
Benefits
- We are an equal opportunity workplace and an affirmative action employer.
- We provide a diverse and inclusive work environment.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.