The Assistant Store Manager is responsible for store-wide performance, leading the delivery of commercial results through effective people leadership, operational excellence and strong compliance.
Requirements
- Lead, develop and hold Team Leads accountable for performance and standards.
- Own colleague engagement, capability, performance and development across the store.
- Manage rotas, payroll and productivity to meet commercial and operational requirements.
- Lead recruitment, onboarding, succession planning and retention activity.
- Manage performance, absence, disciplinary and grievance processes in line with Company policy.
- Ensure consistent, clear communication across the store.
- Own delivery of key performance indicators including sales, payroll, productivity, audits and scorecards.
- Analyse performance trends and implement corrective action plans.
- Drive continuous improvement and operational efficiency across the store.
- Support delivery of local engagement plans and commercial initiatives.
- Ensure consistent operational excellence across all areas of the store.
- Oversee daily operations through effective planning and leadership of Team Leads.
- Take accountability for audit readiness, compliance outcomes and store standards.
- Champion the member experience and drive improvements across the store.
- Handle escalated member issues where required.
- Ensure full compliance with food safety, health & safety, environmental, trading standards and brand security requirements.
- Lead a strong HSE culture and ensure all mandatory training and certifications are in date.
- Promote safe working practices and encourage reporting of near misses, observations and accidents.
- Act as the senior decision-maker in the absence of the Store Manager.
- Provide clear direction, manage risk and take accountability for outcomes.
- Strong knowledge of end-to-end retail operations, with the ability to oversee and optimise performance across the whole store including the analysis of performance data, identify root causes and implement improvement plans.
- In-depth understanding of commercial KPIs, including sales, payroll, productivity and audit measures, and how to influence results through effective leadership.
- Strong working knowledge of people policies and procedures, including performance management, absence management and employee relations.
- Thorough understanding of food safety, health & safety, trading standards and compliance requirements within a retail environment.
- Proven ability to lead, develop and hold managers and colleagues accountable for performance and standards.
- Strong coaching and influencing skills, with the ability to drive consistent behaviours and build capability across the team.
- Highly effective communicator, able to give clear direction, manage change and engage colleagues at all levels.
- Excellent planning and organisational skills, with the ability to balance people, performance and operational priorities.
- Confident decision-maker, able to take ownership and manage risk in the absence of the Store Manager.
- Experience in a retail management role with responsibility for store-wide performance.
- Experience of leading other managers or supervisors and driving performance through them.
- Proven experience of rota planning, payroll control and productivity management.
- Experience of leading recruitment, onboarding and colleague development activity.
- Experience of managing disciplinary, grievance and absence cases in line with company policy.
- Accountable experience of audit readiness, compliance outcomes and continuous improvement.
- Food Safety qualification (Level 1 or above) or willingness to obtain.
Benefits
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections
- High street & leisure vouchers
- On-site Parking
- Free Tea & Coffee
- Free Fruit Friday
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership
- Cycle 2 Work
- UK Fuel card discounts
- Contributory pension scheme with death in service benefit
