Senior Customer Success Operations Manager

We're looking for a Senior Customer Success Operations Manager to lead the strategy, systems, and operational processes that power customer retention and expansion. In this role, you’ll design and optimize the frameworks that support onboarding, product adoption, renewal, and growth across the customer lifecycle.

Requirements

• 5–7 years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or similar roles within a B2B SaaS or high-growth technology company
• Strong experience designing and optimizing customer lifecycle processes in subscription-based businesses
• Hands-on expertise with Salesforce and Customer Success platforms such as Gainsight, ChurnZero, Totango, Catalyst, or similar tools
• Experience implementing automation, workflow optimization, and scalable operational frameworks
• Strong analytical skills with the ability to define KPIs, build dashboards, and translate data into strategic insights
• Experience partnering cross-functionally with Customer Success, Sales, Product, Finance, and RevOps teams
• Proven ability to lead complex operational initiatives from concept through execution
• Bachelor’s degree in Business, Finance, Analytics, or related field
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance