Agent Experience Coordinator

At Compass, our mission is to help everyone find their place in the world. As an Agent Experience Coordinator, you will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.

Requirements

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Benefits

• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical benefits
• Tele-health benefits
• Dental benefits
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance