Agent Experience Manager
CompassCalifornia, United States
Posted January 27, 2026
53080 - 58960 USD
Full Time
About the Company
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.
Job Description
At Compass, our mission is to help everyone find their place in the world. As an Agent Experience Manager, you will support our customers with everything from understanding Compass to training on our tools and programs.
Requirements
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or remote training a plus
- Previous experience working with enterprise technology a plus
- Passion for supporting and serving agents trying to grow their businesses
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space
- Strong problem-solving and analytical skills
- Skilled communicator with great interpersonal skills
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Benefits
- Paid vacation
- Holidays
- Sick time
- Parental leave
- Recharge leave
- Medical benefits
- Tele-health benefits
- Dental benefits
- Vision benefits
- 401(k) plan
- Flexible spending accounts (FSAs)
- Commuter program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet insurance