Client Success Manager

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.

Requirements

• Proactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
• Manage the onboarding of new customers; Coordinate and deliver basic and advanced training, while advising customers on best practices
• Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
• Resolve customer issues, collaborate with other CompStak teams; approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentation
• Perform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and risk
• Consistently renew and expand customer contracts, meeting and exceeding personal and team goals
• Drive customer advocacy in the form of references, referrals, and case studies
• Actively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are successful!

Benefits

• Competitive salary
• 401(k) matching
• Retirement plan
• Opportunity to work with a successful and growing company
• Collaborative and fun work environment