Absence Customer Experience Specialist - Alabama
ComPsychBirmingham, Alabama, United States
Posted March 19, 2026
31740 - 32700.000000000004 USD
Full Time
About the Company
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.
Job Description
As an Alabama based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. The individual will report to a Customer Experience Team Lead and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.
Requirements
- Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
- Handle high volume of incoming calls in a prompt and professional manner
- Maintain complete and accurate documentation of leaves within our proprietary database
Benefits
- Full benefits package
- Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program