Absence Customer Experience Specialist - Missouri

As an Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist customers and their employees with FMLA rights and responsibilities. You will report to a Customer Experience Team Lead and work in a structured fast-paced call center environment.

Requirements

• Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves
• Handle high volume of incoming calls in a prompt and professional manner
• Maintain complete and accurate documentation of leaves within our proprietary database
• Demonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Engage in ongoing education and training around laws, policies and service delivery
• Provide innovative ideas that can support the ongoing growth of the Absence Department

Benefits

• Full benefits package
• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• 401(k) with match
• Robust EAP
• Wellness program