ComPsych is seeking an experienced Network and Telecommunications Manager to lead their global network infrastructure and telecommunications operations. The ideal candidate will bring deep expertise in enterprise networking, unified communications platforms, and vendor relationship management. They will oversee the design, implementation, and maintenance of enterprise network infrastructure, manage Azure networking environments, and develop business continuity plans for network and telecom systems.
Requirements
- Oversee the design, implementation, and maintenance of enterprise network infrastructure across two data centers.
- Manage Azure networking environments including virtual networks, ExpressRoute, VPN gateways, and network security groups.
- Implement and maintain global load balancing services to ensure high availability and optimal performance.
- Develop and maintain business continuity plans for network and telecom systems.
- Manage and optimize Genesys Cloud CX platform for contact center operations.
- Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure.
- Lead global telecom support operations, ensuring 24/7 availability and service quality.
- Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring.
- Optimize telecom costs while maintaining service quality standards.
- Guide design and manage implementation of Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure.
- Monitor network performance, capacity, and security across all locations.
- Lead troubleshooting complex network issues and incident response efforts.
- Implement network automation and optimization strategies.
- Maintain comprehensive network documentation and topology diagrams.
- Partner with Infrastructure Security team to implement network security policies and controls.
- Collaborate with Application Development teams to ensure network infrastructure supports business applications.
- Manage relationships with telecommunications carriers, ISPs, and technology vendors globally.
- Participate in negotiating contracts and service level agreements to optimize cost and performance.
- Oversee vendor performance and ensure adherence to SLAs.
- Evaluate innovative technologies and vendors to support business needs.
- Coordinate vendor and staff access and activities within data centers.
- Build, mentor, and develop a high-performing network and telecom support team.
- Establish team goals, performance metrics, and professional development plans.
- Assist with management of Network and Telecom budget.
- Manage on-call rotation and paging service.
- Perform other duties as assigned
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
