BP Eton 2025
ConcentrixQuezon City, Philippines
Posted September 25, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet, providing customer service support and resolution of routine problems.
Requirements
- Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements and provide resolution to the customer
- Maintain basic knowledge of client products and/or services
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff