Customer Service Advisor - Arabic Speaker - Dubai
ConcentrixDubai, United Arab Emirates
Posted February 27, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Customer Service Advisor - Arabic Speaker - Dubai. Provides customer service support and resolution of non-routine problems regarding client's product or services.
Requirements
- Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
- Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Identifying customer problems and offer appropriate solutions.
- Identifying and maximizing selling and cross-selling opportunities.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.