Customer Service Advisor - Baguio 2026
ConcentrixBaguio, Philippines
Posted December 2, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet, providing customer service support and resolution of routine problems regarding client's product or services.
Requirements
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Maintain basic knowledge of client products and/or services