Customer Service Advisor - Homecoming - One Makati 2026
ConcentrixMakati, Philippines
Posted November 28, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Support Associate I position provides customer service support and resolution of routine problems regarding client's product or services. The role involves ensuring service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) and participating in activities designed to improve customer satisfaction and business performance.
Requirements
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
Benefits
- Health insurance
- Paid time off
- 401(k) matching
- Retirement plan