Customer Service - Dutch & English Bilingual
ConcentrixTurkey
Posted January 8, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Customer Service Advisor provides customer service support and resolution of routine problems regarding client's product or services, delivering service that meets contractual Key Performance Indicators (KPIs).
Requirements
- Ensure service delivered to customers meets contractual KPIs
- Clarify customer requirements and provide resolution
- Listen attentively to customer needs and concerns
- Greet customers in a courteous and professional manner
- Maintain basic knowledge of client products and/or services