Customer Service Representative
ConcentrixThane, Maharashtra, India
Posted May 2, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Service Representative position involves interacting with customers via phone, email, or online, providing support and resolving routine problems related to client products or services. The role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Requirements
- Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements and provide resolution
- Listen attentively to customer needs and concerns
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work
- Participate in activities to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document, and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials or more senior staff
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship