Customer Service Specialists
ConcentrixBallarat, Victoria, Australia
Posted February 2, 2026
Full Time
About the Company
A global technology and services leader that powers the brands of the future.
Job Description
Customer Service Specialists needed for roles commencing 23rd February 2026. $28.12 per hour + super +penalty rates and performance incentive scheme. Permanent, full-time onsite opportunities.
Requirements
- First point of contact for customer service and account management
- Ability to understand individual customer needs and deliver a personalised experience
- Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super
- Passionate about customer service and an excellent communicator
- Strong communication and interpersonal skills with a professional, friendly approach
- Efficient investigation and problem-solving skills
- Ability to adapt and retain product knowledge in dynamic and evolving markets
Benefits
- Comprehensive Paid Training
- Reward and recognition programs
- Perks and partnership discounts with well-known brands
- Free Employee Assistance Program (EAP) for all staff and immediate family members
- Free Parking & in Vibrant - award winning workplace
- Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code