Customer Service - Turkish

The Customer Service - Turkish position provides customer service support and resolution of routine problems regarding client's product or services. The Advisor I will interface with customers via inbound calls, outbound calls, or through the Internet. The role requires a courteous and friendly professional demeanor, strong computer navigation skills, and ability to communicate effectively.

Requirements

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Benefits

• Full-time employment