Delivery Operations GVPEG 2026
ConcentrixQuezon City, Philippines
Posted February 20, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Delivery Operations GVPEG 2026: Provide support to customers, including Level 1 and Level 2 technical support in a 24/7 environment. Escalation contact for Account Leaders, KPI/SLA/SLO reporting, and account-specific quality performance.
Requirements
- Primary escalation contact for Account Leaders
- Provide account-specific KPI/SLA/SLO reporting and monitoring
- Account-specific Quality Performance
- Point of contact for Account Leadership for Help Desk inquiries
- Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed
- Liaison for Level 2 Resolver Groups
- Monitor baseline volumes and AHT
- Account specific problem management
- Respond and/or resolve account-specific customer complaints
- Attend and participate in account-specific governance meetings
- Provide on-call, after hours account support as needed
- Provide Level 1 agent testing as needed