El Salvador Tech Support ES
ConcentrixSan Salvador, El Salvador
Posted October 20, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature, assists external users of the client's technical products or services, and troubleshoots basic and routine customer issues.
Requirements
- Assist external users of the client's technical products or services
- Troubleshoot basic and routine customer issues
- Follow appropriate escalation path to resolve technical issues
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner
- Listen attentively to customer needs and concerns
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work
- Participate in activities designed to improve customer satisfaction and business performance