Talent Connect - Sr. Specialist, Customer Success
ConcentrixMakati, Philippines
Posted May 8, 2025
Full Time
About the Company
Concentrix is a Virtual First company, providing benefits such as health insurance, paid time off, and learning and development programs.
Job Description
The Talent Connect - Sr. Specialist, Customer Success role requires 4-5 years of customer service experience, effective communication skills, and ability to learn new technology. The successful candidate will manage high-volume customer contacts, develop product knowledge, and ensure a superior customer experience.
Requirements
- 4-5 years of experience working in a customer service preferred
- Demonstrated ability to effectively communicate with customers in a fast-paced environment
- Depth of prior experience with high volume calling
- Excellent knowledge of Microsoft Office programs
- Experience working with Salesforce.com or similar CRM required
- Demonstrated ability to multi-task, prioritize, and manage time effectively
Benefits
- Health Insurance with Dental Coverage for Employees
- Paid Time off
- Bereavement Leave
- Life Insurance
- Group Personal Accident Program
- Employee Assistance Program
- Rewards and recognition programs
- Wellness Incentive Program
- Learning and Development Programs