Talent Connect TIKTOK - Naga 2025
ConcentrixNaga, Philippines
Posted February 10, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet, providing customer service support and resolution of routine problems.
Requirements
- Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements and provide resolution
- Listen attentively to customer needs and concerns
- Maintain basic knowledge of client products and/or services
Benefits
- 401k Matching
- Generous Paid Time Off