Team Leader, Operations

The Team Leader, Operations is responsible for supervising a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability. The role involves managing daily activities, coaching direct reports, and identifying performance-related issues.

Requirements

• Associate's degree in a related field
• Two to four years of relevant experience
• Highly motivated individual with skills to develop and coach team members
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees