Senior Technical Support Engineer

We're building the crypto-native cloud platform that will scale Ethereum. We're looking for a Technical Support Engineer to help customers troubleshoot and resolve technical issues.

Requirements

• Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers.
• Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
• Proactively monitor and flag potential issues before they impact customers.
• Respond to urgent situations with clarity, empathy, and a methodical approach.
• Improve our runbooks, tooling, and documentation to make support more efficient and scalable.
• Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance