Agency Operations Associate
ConfieBaton Rouge, Louisiana, United States
Posted December 4, 2025
Full Time
About the Company
Confie is a consortium of non‑governmental organizations dedicated to safeguarding the rights of Ecuadorian families and children. The organization provides strategic support to its member NGOs, delivering ongoing training for technical teams, developing evidence‑based methodologies, and coordinating integrated care programs such as youth autonomy and family protection networks. Confie also engages in policy advocacy within the national decentralized child‑protection system, conducts research and consultancy on child and family rights, and implements a quality assurance framework to elevate service delivery. By combining technical capacity building with systemic change initiatives, Confie uniquely strengthens community resilience and promotes the active participation of children and adolescents in their societies.
Job Description
Performs reconciliation of commission statements and funding payables, and resolves account balances. Provides support to the Sales Team as required to ensure customer satisfaction.
Requirements
- Receives, reviews, and reconciles Agency commission statements to the Agency Management System
- Analyzes and resolves customer account balances
- Compiles and distributes daily, weekly, and monthly carrier transaction reports
- Identifies discrepancies with commission statements and resolves them by working with appropriate parties and correcting or transacting in the Agency Management System
- Reviews customer accounts and issues refunds as required
- Verifies the accuracy of customer refund and return premium checks
- Performs small balance write-offs as necessary
Benefits
- Generous PTO plans
- Sick pay
- Health benefits
- Annual bonus
- Work from home and hybrid model employment
- Confie Enablement Fund/Scholarship Program
- I-Care Recognition Program
- Corporate Social Responsibility Program
- Diversity, Equity, and Inclusion Initiatives
- Confie Hub and Discount Programs (Gym Membership)
