Technical Services Specialist - UMM

ConnectWise is an industry leading software company that is dedicated to the success of technology solution providers. The Technical Services Specialist is responsible for assisting ConnectWise partners in diagnosing and resolving product issues or questions.

Requirements

• Provides support to cross-functional teams
• Research, analyze, and document findings
• May coach, review, and/or delegate work to other team members
• Documents partner interactions, troubleshooting, and results in a clear and concise manner
• Engages in the systems analysis of hardware and software for best practices and provides solutions based on the diagnosis of the problem
• Provides and implements solutions based on partner and end-user needs
• Provides application of systems analysis procedures and consults with partners to determine their software and systems functional applications
• Assists with creating future release functionality, bug fixes, patches, and updates
• Interacts with partners and end users to provide support via phone, ticket system, and chat to answer inquiries regarding the system
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and partners
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance