Senior Help Desk Technician

CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 Help Desk support services to end users in the Executive Office for the United States Attorneys. The successful candidate will have experience in backup/restoration, file server support, user account administration, and other technical skills.

Requirements

• Backup/Restoration admin/support
• File Server support
• User Account/Mailbox administration
• Software/Hardware installation
• Handheld device installation/troubleshooting/support
• Remote User setup/support/troubleshooting
• End-user training
• Creation of procedural documentation
• Creation of spreadsheets/databases for tracking purposes
• Record and update required information for all IT-related tickets utilizing ITIL
• Creation of Incident work-log entries
• Accurately answer user support questions of software and hardware
• Maintain Account Management forms for new and departed users per Government policy and procedures
• Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
• Conduct and maintain accountable IT inventories
• Provide desk-side training for new employees and staff
• Set up and support conference and training rooms
• Utilize online meeting applications such as Adobe Connect

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays